Introduction
In the store Al-Shami, we place great importance on our customers' privacy and are committed to protecting all personal data collected when using our website or making purchases. By using the site, you agree to the following privacy policy.
First: Information We Collect
We may collect some information provided by the customer when using the site, including:
- Full name.
- Mobile number.
- Email.
- Delivery address.
- Order data and purchase history.
- Any information provided by the customer when contacting customer service.
Technical data may also be collected automatically, such as:
- IP address.
- Browser and device type.
- Pages visited within the site.
- Cookies to enhance the user experience.
Second: How We Use Information
The data we collect is used for the following purposes:
- Processing and delivering orders.
- Communicating with the customer regarding orders or inquiries.
- Providing technical support and customer service.
- Improving site performance and user experience.
- Sending special offers or alerts, provided the customer agrees to receive them.
- Complying with the regulations and instructions in force in the Kingdom of Saudi Arabia.
Third: Data Protection
We are committed to taking appropriate security measures to protect customer data from unauthorized access, alteration, disclosure, or destruction, using appropriate security means and techniques.
While we strive to provide the highest levels of protection, the transfer of data over the internet cannot be guaranteed to be 100% secure, therefore the store makes all reasonable efforts to protect customer information.
Fourth: Information Sharing
The store Al-Shami does not sell, rent, or share customers' personal data with any third party for marketing purposes.
Some data may only be shared with entities required to fulfill the service, such as:
- Shipping and delivery companies.
- Electronic payment service providers.
- Relevant government authorities when there is a legal obligation or court order.
Fifth: Cookies
The site uses cookies to enhance user experience, save some preferences, and analyze site performance, and the user can disable these files through browser settings.
Sixth: External Site Links
The site may contain links to external sites or services, and the store Al-Shami is not responsible for the privacy policies or content of those sites.
Seventh: Customer Rights
- Access their personal data.
- Request to update or correct their data.
- Request to delete their data whenever it is in accordance with regulations.
Eighth: Updating the Privacy Policy
The store Al-Shami reserves the right to modify or update the privacy policy at any time, and the updated version will be published on the site.
Ninth: Contact Us
If you have any inquiries, we are happy to communicate with you through the contact methods available on the "Contact Us".